Grant Details

SNAP Process and Technology Improvement Grants (PTIG)

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    Funder Type

    Federal Government

    IT Classification

    A - Primarily intended to fund technology


    Food and Nutrition Service (FNS)


    SNAP Process and Technology Improvement Grants (STIG) support efforts by State agencies and their community-based and faith-based partners to develop and implement projects that focus on improving the quality and efficiency of Supplemental Nutrition Assistance Program (SNAP) operations and processes. 

    In FY 2020, priority consideration will be given to projects that address: 

    • Increase the use of human-centered design in SNAP applications and notices (Objective #1) Proposals targeted towards this priority area will aim to increase the use of human-centered design in SNAP applications and notices. Such proposals could include:
      • Projects that design applications to better meet the needs of SNAP applicants.
        • Applications with this approach would be easier to understand, shorter, and more user friendly. They would use plain language and consider common errors, identifying opportunities to improve the user experience.
      • User testing on notices to better meet participant needs.
      • User testing, including reviews with both eligibility workers and selected households, to determine new ways to ask application questions that improve clarity, accuracy, and make them easier to complete.
    • Improve preparedness for public health emergency and pandemic response (Objective #2) Proposals targeted towards this priority area will implement projects that improve day to day SNAP operations and increase adaptability and responsiveness of SNAP processes. Such proposals could include:
      • Improvements to telephone interview capabilities.
      • Development and/or enhancement of mobile responsive websites and online applications.
      • Modernization of verification processing such as document imaging, scanning, and categorization software and equipment.
      • The development of more streamlined options for applicants to submit verification documents remotely. This might include online options and mobile-enhanced websites.
      • Staff training for public health emergency and pandemic response.
    • Improve SNAP customer service responsiveness and effectiveness (Objective #3) Proposals targeted towards this priority area should focus on improving SNAP customer service, which may include:
      • Modernizing call centers. Such as:
        • Increasing the tasks call centers can complete by phone.
        • Increasing the ability to handle high call volume and overall responsiveness.
        • Improvements to the training of call center staff.
        • Improvements to call center equipment that will increase overall effectiveness.
        • Engaging in business process improvement efforts.
      • Increasing effective partnerships with community partners to improve customer service responsiveness and effectiveness.
      • Engaging stakeholders in user testing, focus groups, or other methods to determine ways to improve SNAP customer service.

    The examples above are suggestions. FNS welcomes other projects that support these priorities. FNS also highly encourages applicants to propose innovative ideas to solve both common and unique problems. Proposed activities should clearly align to these priorities/objectives in the Activities/Indicators Tracker in Section V. 


    History of Funding

    Previous awardees can be seen at

    Additional Information

    SNAP Process and Technology Improvement Grants do not support projects that devote more than 25 percent of the requested grant funds to outreach activities, such as informational materials, pure application assistance, screening/pre-qualifying applicants, or whose purpose is to attract SNAP applicants. Further, funds are explicitly for new projects and shall not be used for the ongoing cost of carrying out an existing project.

    Restrictions on Funding Use

    • Process and Technology Improvement Grant funds cannot be used for the ongoing cost of carrying out an existing project.
    • FNS will pre-screen all applications to ensure the applicants are eligible entities and are in compliance with all Program regulations. Projects predicated on waiving SNAP regulations are not allowable. However, if during the grant application period, a State agency determines a waiver is needed, the State may apply for the waiver, though FNS cannot guarantee the waiver will be approved.
    • Projects may not be devoted toward outreach activities. The drafting or printing of informational materials, pure application assistance, screening/pre-qualifying applicants, or other similar activities cannot be funded by Process and Technology Improvement Grants.
    • Pre-award costs will not be awarded for grant projects. 


    Kimberly Shields

    Kimberly Shields
    1400 Independence Avenue, SW
    Washington, DC 20250-1550
    (202) 720-2791

  • Eligibility Details

    Eligible applicants are the 53 State agencies that administer SNAP; State or local governments; Agencies providing health or welfare services; Public health or educational entities; and Private nonprofit entities such as community-based or faith-based organizations, food banks, or other emergency feeding organizations.

    Deadline Details

    Applications are to be submitted by June 15, 2020. A similar deadline is anticipated annually. 

    Award Details

    Up to $5,000,000 is available in FY 2020. Individual awards will range from $20,000 to $2,000,000. Cost sharing/matching is not required. Grants will be funded for the period September 30, 2020 through September 30, 2023.

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