Grant Details

SNAP Process and Technology Improvement Grants (PTIG)

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    Funder Type

    Federal Government

    IT Classification

    A - Primarily intended to fund technology


    Food and Nutrition Service (FNS)


    SNAP Process and Technology Improvement Grants (STIG) support efforts by State agencies and their community-based and faith-based partners to develop and implement projects that focus on improving the quality and efficiency of Supplemental Nutrition Assistance Program (SNAP) operations and processes. 

    In FY 2019, priority consideration will be given to projects that address: 

    • Improve and/or Modernize Notices: Proposals targeted towards this priority area will aim to improve and/or modernize client notices.
      • For example, such proposals could include:
        • Improvements to the clarity of language on notices (this could be achieved by utilizing the new FNS SNAP Notice Toolkit or through an independent initiative).
        • Implementation of electronic notices (e-notices).
        • Use of reminder functions, such as implementing text message reminders and/or mobile push notifications to clients.
    • Improve Customer Service: Proposals targeted towards customer service will implement projects that improve the clients experience. Such proposals could include:
      • Modernization or improvement to call centers, client hotlines, and/or local lobby management. This project type is of particular interest to FNS and could include:
        • Implementation of or improvement to existing Interactive Voice Response (IVR) technology;
        • Conducting Business Process Reengineering (BPR) to enhance workflows for handling calls;
        • Reduction in time from when a caller dials to when their issue is resolved (including reducing wait times); and/or
        • Other methods to improve the client experience.
      • Efforts to reduce the amount of time between when a client applies and a decision is made on their case. This could involve technological improvements to help Eligibility Workers successfully process applications faster while following all State and Federal policies.
    • Improve the Application and Interview Process: Proposals targeted towards this priority area should focus on training Eligibility Workers to enhance conversations that occur during household interviews, including:
      • Ensuring all households are screened for deductions for which they may be eligible;
      • Ensuring clients understand work requirements (when applicable);
      • Taking steps to ensure clients understand all of their rights and responsibilities as a SNAP household.

    This priority area can also include improvements made to applications (both online and paper-based), including reviews with both Eligibility Workers and selected households to conduct usability testing or other efforts to improve applications and make them easier to understand and complete. 

    The examples above are suggestions. FNS welcomes other projects that support these priorities. FNS also highly encourages applicants to propose innovative ideas to solve both common and unique problems. Proposed activities should clearly align to these priorities/objectives in the Activities/Indicators Tracker in Section V. 


    History of Funding

    2018 awards can be viewed at:

    Additional Information

    SNAP Process and Technology Improvement Grants do not support projects that devote more than 25 percent of the requested grant funds to outreach activities, such as informational materials, pure application assistance, screening/pre-qualifying applicants, or whose purpose is to attract SNAP applicants. Further, funds are explicitly for new projects and shall not be used for the ongoing cost of carrying out an existing project.

    Restrictions on Funding Use

    • Process and Technology Improvement Grant funds cannot be used for the ongoing cost of carrying out an existing project.
    • FNS will pre-screen all applications to ensure the applicants are eligible entities and are in compliance with all Program regulations. Projects predicated on waiving SNAP regulations are not allowable. However, if during the grant application period, a State agency determines a waiver is needed, the State may apply for the waiver, though FNS cannot guarantee the waiver will be approved.
    • Projects may not be devoted toward outreach activities. The drafting or printing of informational materials, pure application assistance, screening/pre-qualifying applicants, or other similar activities cannot be funded by Process and Technology Improvement Grants.
    • Pre-award costs will not be awarded for grant projects. 


    Kimberly Shields

    Kimberly Shields
    1400 Independence Avenue, SW
    Washington, DC 20250-1550
    (202) 720-2791

  • Eligibility Details

    Eligible applicants are the 53 State agencies that administer SNAP; State or local governments; Agencies providing health or welfare services; Public health or educational entities; and Private nonprofit entities such as community-based or faith-based organizations, food banks, or other emergency feeding organizations.

    Deadline Details

    Applications are to be submitted by June 10, 2019. A similar deadline is anticipated annually. 

    Award Details

    Up to $5,000,000 is available in FY 2019. Individual awards will range from $20,000 to $2,000,000. Cost sharing/matching is not required. Grants will be funded for the period September 30, 2019 through September 30, 2022.

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